Return Policy for Customized Items:

Unfortunately, due to the nature of customized products, once a custom order has gone to print and shipped, the order cannot be returned for a refund. We provide an option to have an electronic proof sent with each customized order. Please review, your proof carefully. However, if the order has been printed and there is an error in your wording or customization, we will work with you to fix and reprint the order at a 25% discount.

If you receive a damaged custom product, then contact our customer support – hello@sweetberrylane.com – within 10 days of receiving the order. For approved damaged products, you will receive an exact duplicate. No substitutions allowed.